Credit Purchases
Credits are made available immediately after a successful payment. Credit purchases are non-refundable once purchased.
Legal
Refund Policy
This policy explains refund eligibility for Stumbnail purchases and how to request support for a charge.
New payments are temporarily unavailable.
We have temporarily stopped accepting new payments. This policy applies to prior purchases and any existing charges that need review.
Last updated: May 22, 2026
Refund Eligibility
Subscription Refunds
Subscription refund requests may be eligible for a pro-rated refund when submitted within 14 days of the charge and when minimal or no subscription credits have been used.
Technical Issues
If Stumbnail fails to deliver paid access or credits because of a technical problem on our end, we may provide a refund or credit compensation after reviewing the issue.
Unauthorized Charges
Confirmed unauthorized or fraudulent charges are eligible for a full refund. Contact us promptly if you believe a Stumbnail charge was not authorized.
Cancellations
Canceling a subscription stops future renewal charges. Cancellation does not automatically refund a completed charge or unused credits unless the charge qualifies under this refund policy.
Existing subscribers can manage billing from their Stumbnail account where available or contact support for assistance.
Request a Refund
Email Support@stumbnail.com with the account email, charge date, and reason for the request. We may ask for details needed to locate and review the payment.
Approved refunds are returned to the original payment method where supported. Bank and payment-provider processing times can vary after a refund is issued.
This policy works alongside the Terms of Service. For privacy questions, review our Privacy Policy.